Orders are processed within 5–6 business days (excluding weekends and holidays). During high-volume periods, please allow up to 8-12 business days. You’ll receive a tracking link once your order ships.

No

These items will have longer dispatch timelines mentioned on the product page and cannot be cancelled once production begins.

Not at this time. We’re a small-batch label dedicated to thoughtful making and careful handling. Express delivery is something we’re working on. If you need your order sooner, please reach out at support@navecci.com — we’ll do our best to make it happen for you.

If placed within a few hours and not yet shipped, email us at care@navecci.com. We’ll do our best to combine them into a single delivery.

Yes, DM us on Instagram or email us to place order.

Yes — we offer free shipping across India on all prepaid orders. In rare cases where a location is outside courier coverage, our team will contact you with alternatives.

We currently accept prepaid orders only and do not offer Cash on Delivery. You can place your order securely through our website using UPI, debit or credit card, or other available online payment options.

We work with Blue Dart, Delhivery, or DTDC, depending on serviceability in your area.

Delivery times vary slightly by location and public holidays. While some orders may reach you in as little as 3–4 days, we prefer not to make promises we can’t keep.

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  Standard timeline: Orders are dispatched within our production cycle, and once shipped, they typically arrive in 7–10 business days.
  
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  Total turnaround: From order placement to delivery, please allow 12–16 business days.
  

If you have an urgent requirement, write to us at support@navecci.com — we’ll do our best to assist.

Yes — as soon as your order ships, you’ll receive an email with a tracking link.

Yes, we service most locations in India. In rare cases, remote areas may need additional time or coordination. If any issues arise, we’ll reach out directly.

You may request a return or exchange within 7 calendar days of delivery on eligible full-priced products only. The item must be unworn, unwashed, unused and unaltered, with all original tags, labels and packaging intact. All returns are subject to approval and quality inspection. Approved returns are issued as NAVECCI store credit only; we do not offer cash, bank-transfer or original-payment-method refunds. Sale, discounted, customised, altered, made-to-order and previously exchanged products are not eligible.

Log in to account.navecci.com using the same email address used to place your order.

Go to Order History, select the relevant order and click Request Return.

Choose the item and provide the reason for your return or exchange.

Once your request is reviewed and approved, you will receive a prepaid reverse-pickup label or return instructions.

Pack the item securely in its original condition, with all tags, labels and packaging intact.

After the returned item is received and passes quality inspection, the eligible amount, after applicable deductions, will be issued as NAVECCI store credit within 5–7 business days.

The following items are not eligible for return or exchange:

• Sale or discounted items, including products purchased using coupon codes or promotional offers
• Customized, altered, resized or hemmed garments
• Pre-order or made-to-order items
• Intimate or hygiene-sensitive products, where applicable
• Gift cards, vouchers, reward credits or complimentary credits
• Products purchased wholly or partly using return-generated store credit
• Products received through a previous exchange
• Products marked as “Non-Returnable,” “Final Sale” or “No Exchange” on the product page

We don’t process direct exchanges at this time. To change your size, please submit a return request through your NAVECCI Account Portal.

Once the returned item is received, approved and passes quality inspection, the eligible amount will be issued as NAVECCI store credit within 5–7 business days. You can then use the store credit to order your preferred size, subject to availability.

Once we receive and inspect the return, your refund is processed within 5–7 business days as store credit.

If your return is not approved, we’ll notify you. The item can either be returned to you at your cost or discarded after 14 days.

We choose fabrics based on how they feel on the body and how they support the design. Comfort, breathability, movement, and wearability guide every decision.

Our collections include a thoughtful mix of materials — from natural and breathable fabrics to blends selected for structure, durability, or ease of movement where needed. Each fabric is chosen for its specific role in the garment, not for labels or trends.

Every product page clearly mentions the fabric used, so you always know what you are wearing.

All Navecci fabrics are dyed with Azo-free, low-impact dyes, chosen for both safety and longevity. Our colors are fast and pre-treated to reduce shrinkage, yet every fabric has its own nature — in rare cases, a little excess dye may release during the first wash. This is natural and not a defect.

For extra care, you may opt for dry cleaning the first wash, even for garments safe for hand or machine wash. After that, simply follow the care label — and wash dark or saturated shades separately. Never soak them. Less than 1 inch shrinkage is possible on some garments.

Every product page includes a detailed size chart and fit notes. If you need help, email support@navecci.com for personalized assistance.

Yes. Alongside our standard sizing, we can assist with selected fit and length adjustments on many NAVECCI styles. This may include length, bust/waist fit, neckline/back depth or sleeve adjustments depending on the design. Message us before ordering and we'll confirm what's possible.

Absolutely. At checkout, mark the order as a gift. We’ll exclude the invoice and include a blank note card upon request.

Soon. We’re working on elevated gift upgrades like custom ribbons, printed cards, and hand-wrapped boxes.

Email support@navecci.com within 24 hours of delivery with clear photos or videos of the complete product, the specific issue, all attached tags and labels, the outer packaging, and the shipping label.

An unboxing video may also be requested to help verify the claim. Once the issue has been reviewed and verified, NAVECCI will arrange a repair or replacement, subject to product availability. Reverse pickup will be arranged for approved genuine claims.

We understand how stressful this can feel. Once a package is marked delivered by the courier, Navecci is not liable for theft or loss — but we’ll always do our best to support you.

Here’s what you can do right away:

• Double-check that your shipping address is secure and accessible.
• Contact your local courier office with the tracking number.
• Reach out to us at support@navecci.com — our team will help investigate with the courier wherever possible.

If a package is repeatedly undeliverable or refused, it may affect our ability to ship future orders to that address. Once the item returns to us, we’ll contact you — and you can request re-shipment by covering the additional courier charges.

Yes. Every NAVECCI garment is made in India by experienced tailors who have spent years working with occasionwear, dresses and finely constructed clothing.

We work with people we trust for their skill, patience and attention to detail. For us, good making is not about rushing through production. It is about taking the time to get the shape, finish and fit right—from the way a sleeve sits to the way a hem falls.

That care is a quiet but important part of every NAVECCI piece.

NAVECCI creates small, thoughtfully developed collections designed for modern women and real occasions.

Every piece begins with the fabric, the fit and the way the garment will move on the body. We choose materials for their feel, breathability, structure and ability to hold the shape of the design well.

Our garments are made in limited quantities by skilled tailors, with close attention to construction, finishing and proportion. From the fall of the skirt to the placement of a seam, every detail is considered to make the piece feel comfortable, polished and special when worn.

We design clothing that feels expressive without being difficult to wear—pieces you can reach for on birthdays, dinners, brunches, celebrations and other moments that call for something more considered.

Choosing NAVECCI means choosing original design, careful making and clothing created to feel distinctive, flattering and worth returning to.

Usually not. Most garments are created in limited runs and not restocked. Join the waitlist on the product page or subscribe to know when a new collection drops.

We accept:

• Credit/debit cards (India-based)
• UPI
• Net banking
• Mobile wallets

No

Yes. For approved eligible returns, the amount is issued as NAVECCI store credit after the item is received and passes quality inspection.

Store credit is usually processed within 5–7 business days, is valid for 1 year from the date of issue, and can be used on a future purchase through the same email address used for the original order.

📩 General questions & gifting: care@navecci.com

📩 Returns, sizing & support: support@navecci.com

📞 Phone: +91 6283449197 (Monday–Sunday, 11am–6pm IST)

📬 Instagram DMs: @navecci.official