Effective Date: 4th May 2026
Effective Date: 4th May 2026
Please read the policy carefully before placing an order. The sections below explain our processing timelines, shipping terms, return eligibility, store credit, exchanges and claim-verification process.
All orders are processed within 5–6 business days, excluding weekends and public holidays, from the date of order confirmation.
You will receive a shipment-confirmation email with tracking details once your order has been dispatched.
During capsule launches, promotional events or sale periods, processing may take up to 8–9 business days. Where possible, Navecci will notify customers of material delays by email.
Carriers: Orders may be shipped through Blue Dart, Delhivery, DTDC or another trusted delivery partner selected by Navecci.
Charges: Standard shipping is complimentary within India unless otherwise stated at checkout or on the relevant product page.
Delivery Time: Delivery ordinarily takes approximately 7–10 business days after dispatch. The total estimated timeline, including order processing, is approximately 12–16 business days.
Remote Areas: Deliveries to remote, restricted or difficult-to-service locations may require additional time.
Delays: Delivery estimates are indicative and are not guaranteed. Navecci will not be responsible for delays caused by courier operations, weather conditions, natural events, strikes, political disturbances, regional restrictions, incorrect delivery information or circumstances beyond its reasonable control. Navecci will, however, assist customers with tracking and reasonable courier follow-up.
Regions: International shipping is available to selected destinations shown at checkout.
Charges: International shipping charges are calculated and displayed at checkout.
Duties & Taxes: Import duties, customs charges, local taxes, clearance charges and other destination-country fees are the customer’s responsibility. These charges are not included in the product or shipping price unless expressly stated otherwise.
Delivery Time: International delivery ordinarily takes approximately 10–15 business days after dispatch. The total estimated timeline, including order processing and customs clearance, is approximately 15–21 business days.
Customs processing may result in additional delays beyond Navecci’s control.
Tracking: Tracking details will be provided after dispatch. After customs clearance, the parcel may be trackable through the destination country’s postal or courier network.
International orders are final sale and are not eligible for preference-based returns or exchanges.
Verified manufacturing defects, transit damage, incorrect items or material misdescription will be reviewed separately in accordance with Section 9.
Extended production and dispatch timelines for pre-order or made-to-order products will be stated on the relevant product page.
Pre-orders and made-to-order purchases cannot be cancelled once production, sourcing, cutting, customization or other order-specific work has begun.
As these products are produced or prepared specifically against the customer’s order, they are not eligible for preference-based return or exchange.
Where Navecci approves a size or fit correction, the garment may be sent back for alteration. Alteration approval, feasibility, charges, shipping costs and timelines will be determined by Navecci based on the product and requested changes.
Customized, altered, resized or hemmed products cannot subsequently be returned or exchanged.
You may request a preference-based return or exchange within 7 calendar days of delivery, including the date of delivery, on eligible full-priced products only.
Preference-based reasons include size, fit, colour, style, suitability, personal preference or change of mind.
Items must be unworn, unwashed, unused and unaltered and must be returned in their original condition, with all tags, labels and original packaging intact.
Proof of purchase, such as the order-confirmation email or invoice, is required.
Submitting a request within the return period does not automatically guarantee approval. Eligibility is subject to the product category, item condition, return history and successful quality inspection.
The following products are not eligible for preference-based return or exchange:
Minor tolerances of up to ±2 cm in individual garment measurements and subtle colour differences caused by fabric dye lots, lighting, photography or screen settings are normal and will not be considered defects.
Product-page-specific conditions apply even where they are not separately repeated in this Policy, provided they were displayed at the time of purchase.
Verified manufacturing defects, transit damage, incorrect items or material misdescription will be reviewed separately under Section 9.
Log in to the Navecci Account Portal using the same email address used at checkout. No password is required.
Select the relevant order and item and submit the return or exchange request with all required information.
Once the request has been reviewed and approved, Navecci will provide a prepaid reverse-pickup label or return instructions for eligible domestic requests.
Only one prepaid return label will be issued for each approved request.
Items returned without prior authorization, through an unauthorized courier or to an incorrect address may be refused.
Navecci will arrange a maximum of two reverse-pickup attempts. If pickup fails because of customer unavailability, an incorrect address, inadequate packaging or refusal to hand over the parcel, the request may be closed.
Any subsequent return may be required to be self-shipped at the customer’s cost within the approved period.
The item must be packed securely, preferably in its original packaging, together with all labels, accessories and accompanying items.
Customers must retain photographs or videos showing the item and sealed return package at the time of courier handover, together with the pickup receipt or tracking confirmation.
Navecci does not provide cash refunds, bank transfers or refunds to the original payment method for preference-based returns.
Once the returned product has been physically received and inspected, Navecci will notify the customer whether the return has been approved or rejected.
For an approved preference-based return, the eligible product value, after all applicable deductions, will be issued as Navecci store credit within 5–7 business days of successful quality inspection.
Original shipping charges, express-delivery charges, payment-processing charges, gift-wrapping charges, forward-exchange shipping charges and other non-refundable fees will not be included in the store credit.
Navecci store credit:
Orders placed wholly or partly using return-generated store credit are final sale and are not eligible for preference-based return or exchange.
Where a partial return causes the original order to no longer qualify for a promotion, bundle discount, minimum-order discount, complimentary-shipping offer or another benefit, the order will be recalculated based on the products retained.
Any resulting adjustment will be deducted from the store credit.
Every returned item undergoes a detailed quality inspection.
A return may be rejected if the item shows any indication of:
Navecci may reject the entire return rather than provide partial credit or deduct a hygiene or restoration fee.
If a return is rejected, the customer will be notified and may request the item back after paying the applicable re-shipping charge.
The customer must provide payment and return instructions within 7 days of being notified.
Navecci may send one additional reminder. If no response or payment is received within 15 days of the reminder, the item will be treated as abandoned and may be donated, recycled or otherwise disposed of without store credit or compensation, to the extent permitted by applicable law.
Eligible products may be exchanged once for a different size or colour, subject to stock availability.
Only one preference-based return or exchange request is permitted per order.
A product received through an exchange cannot be returned or exchanged again.
All exchanges are processed as a return followed by a new order unless Navecci has expressly approved a different exchange arrangement in writing during a prior conversation with the customer.
Exchange orders will be processed only after the original item has been physically received and passed quality inspection.
The price applicable at the time the replacement order is created will apply.
Where the replacement product has a higher price, the customer must pay the difference before dispatch.
Any eligible difference arising from a lower-priced replacement will be issued as Navecci store credit after applicable deductions.
Temporary promotions, coupon codes, flash discounts or sale prices apply only to qualifying new purchases made during the relevant offer period.
They do not apply retroactively to earlier orders or exchange orders.
An incorrect item, missing item, visible transit damage or visible product defect must be reported within 24 hours of delivery.
The customer must provide clear supporting photographs or videos showing:
An unboxing video may be requested wherever available and may assist Navecci in verifying the condition of the parcel at delivery.
Reporting an issue within the stated period does not automatically establish that the product is defective or guarantee approval of the claim.
Navecci may verify a claim using the evidence provided by the customer, dispatch photographs or videos, production records, garment measurements, quality-control records, courier records and physical inspection of the returned item.
If the claim is verified, Navecci will, at its discretion and subject to product availability, provide one of the following remedies:
Damage caused after delivery will not be treated as a manufacturing defect.
This includes deliberate cuts or tears, pulled seams, accidental damage, improper trial or handling, jewellery snags, excessive force applied to zips or fastenings, incorrect washing or ironing, alteration, third-party tailoring, misuse, failure to follow care instructions and normal wear and tear.
Late, incomplete, inconsistent or unverifiable claims may be declined.
Navecci will ordinarily provide one complimentary prepaid reverse-pickup label for an approved domestic return or exchange, subject to the limits and conditions stated in this Policy.
Complimentary reverse pickups are capped at three approved returns or exchanges per customer, account, household or delivery address within a rolling period of two months.
After this limit is reached, Navecci may require the customer to self-ship the product or pay the applicable reverse-logistics and handling charges.
All return requests are subject to the return eligibility requirements and verification process stated in this Policy.
Navecci may request clear photographs, videos, an unboxing video, packaging photographs, garment measurements or other relevant information before approving a request.
Returned items will also undergo a quality inspection upon receipt.
Navecci reserves the right, subject to applicable law, to refuse a return, store credit, exchange or complimentary return pickup where:
Accounts, households or addresses showing abusive return patterns—including worn or customer-damaged returns, repeated unsupported defect claims, misrepresentation, frequent changing of return reasons, excessive returns, suspected deliberate damage, product substitution or repeated failed reverse pickups—may have complimentary returns, exchanges or future purchases restricted.
Complimentary reverse pickup does not include:
For international orders, customers are responsible for all return shipping, customs charges, duties, taxes and related costs.
Navecci will not be responsible for international return parcels that are lost, delayed, refused by customs or delivered with charges payable.
Where a product is verified to be defective, incorrect or materially different from what was ordered, Navecci will provide a repair or replacement in accordance with Section 9.
If an order is undeliverable, refused, repeatedly not accepted or returned to Navecci because of an incorrect or incomplete address, unavailable recipient or failed delivery attempts, Navecci may deduct the actual two-way shipping, handling and return-to-origin charges.
Any remaining eligible amount after these deductions will be issued as Navecci store credit.
Customers with repeated refusals, failed deliveries or return-to-origin orders may be required to reconfirm future prepaid orders or may have future orders cancelled.
Re-dispatch of a returned order will be subject to confirmation of the correct delivery details and advance payment of the applicable re-shipping charges.
Customers are responsible for providing complete, accurate and secure delivery information at checkout.
Once an order is marked as delivered by the courier, the customer must promptly check the delivery location, reception area, security desk, household members and neighbours where relevant.
Any allegation of non-receipt, misdelivery, theft or delivery to an incorrect location must be reported to Navecci promptly with all available supporting information.
Navecci will assist with a courier investigation where appropriate but will not be responsible for theft, loss or removal occurring after confirmed delivery to the address provided by the customer, except where a verified courier or fulfilment error is established.
Navecci will not be responsible for delivery issues caused by an incorrect or incomplete address, incorrect contact details, restricted access, recipient unavailability or unsafe delivery instructions provided by the customer.
Redelivery of a return-to-origin parcel will be subject to confirmation of the correct delivery information and advance payment of the applicable re-shipping charges.
Navecci works to keep product descriptions, measurements, prices, photographs, inventory and other information accurate.
However, typographical, technical, pricing, inventory or availability errors may occasionally occur.
Navecci reserves the right to correct errors, update product information, refuse or cancel orders affected by inaccuracies and withdraw incorrectly listed offers.
Where Navecci cancels an unfulfilled order because of a pricing, inventory or listing error, the amount paid will be handled in accordance with applicable requirements.
In case of inconsistency between general wording in this Policy and specific conditions clearly displayed on a product page at the time of purchase, the product-page conditions, including “non-returnable,” “final sale,” “made to order” or “no exchange,” will apply to that product.
Navecci may update this Policy from time to time without prior notice.
Navecci’s quality-inspection and internal eligibility decision will be final for the purpose of processing a return or exchange request, subject to applicable law.
Navecci reserves the right to refuse, limit or cancel return and exchange privileges where fraud, misuse, deliberate damage, policy abuse or excessive return activity is reasonably suspected.
This Policy and all purchases made from Navecci are governed by the laws of India.
Subject to any rights or forums available under applicable consumer-protection law, all other disputes shall be subject to the exclusive jurisdiction of the competent courts at Patiala, Punjab.
For return or exchange requests, please use the Navecci Account Portal.
Ananya
Grievance Officer, Navecci