Privacy Policy

Effective Date: 1 September 2025

1. Introduction

Welcome to Navecci. Navecci and Company (“Navecci”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose, and protect your data when you visit or make a purchase from www.navecci.com (“Site”).

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree, please do not use our Site.

2. What Personal Data We Collect

a) Information you provide directly

  • Identity & Contact Data: Name, shipping/billing address, email, phone number.

  • Account Data: Username, password, order history, style preferences.

  • Communication Data: Messages for styling help, inquiries, complaints, or surveys.

b) Payment Data

  • We do not store full card details.

  • Payments are processed securely via PCI-DSS compliant partners (Razorpay, HDFC, PayPal, etc.).

  • We may receive confirmation of successful payments.

c) Technical & Usage Data

  • Device information (IP address, browser type, OS).

  • Usage data (pages visited, time spent, links clicked).

  • Cookies & tracking technologies.

3. How We Use Your Information

We use your data where lawful and necessary to:

  • Fulfill and deliver orders.

  • Provide customer support via support@navecci.com.

  • Respond to inquiries via care@navecci.com.

  • Improve services — site performance, personalization, product curation.

  • Send marketing emails/offers (only if you opt in; you may unsubscribe anytime).

  • Prevent fraud, comply with laws, and enforce Terms & Conditions.

4. How We Share Your Data

We share your data only when essential:

  • With service providers (couriers, payment gateways, email/SMS providers).

  • With analytics providers (e.g., Google Analytics – aggregated data only).

  • With law enforcement or regulators if legally required.

  • With business successors (merger, acquisition, restructuring) – they must honor this policy.

👉 We never sell your data to unrelated third parties.

5. Cookies & Tracking

We use cookies to:

  • Keep you signed in,

  • Remember cart items,

  • Improve browsing,

  • Analyze traffic.

You can disable cookies in your browser. Some features may not function properly if disabled.

6. Data Security

  • SSL encryption

  • Secure servers

  • Internal access controls

⚠️ No system is 100% secure. By using our Site, you accept this risk. Navecci is not liable for breaches beyond reasonable control.

7. Data Retention

We keep data only as long as necessary:

  • Orders & payments: Retained at least 7 years (legal/tax compliance).

  • Marketing data: Retained until you unsubscribe or request deletion.

8. Your Rights

Depending on jurisdiction, you may:

  • Access, correct, delete, or port your data.

  • Restrict or object to processing.

  • Withdraw consent for marketing at any time.

📩 To exercise these rights, email:

We may request identity verification before fulfilling requests.

9. International Transfers

Your data may be processed outside India (e.g., hosting or payment providers).
We ensure reasonable safeguards (contractual, technical, organizational) to protect your data.

10. Children’s Privacy

Our Site is not intended for individuals under 18.
We do not knowingly collect data from minors. If discovered, such data will be deleted.

11. Accuracy & Liability of Information

  • Customers must provide accurate, updated details.

  • Navecci is not liable for issues caused by incorrect or incomplete data (e.g., delayed deliveries, failed refunds).

  • Third-party services (couriers, gateways) follow their own privacy/security practices; Navecci is not responsible for breaches outside its control.

12. Fraud & Abuse Prevention

We reserve the right to:

  • Suspend or restrict services for suspicious activity (e.g., repeated failed payments, abusive returns).

  • Share limited data with payment providers, fraud-detection agencies, or law enforcement to prevent misuse.

13. Changes to This Policy

This Privacy Policy may be updated.

  • Updates will be posted here with a new Effective Date.

  • Continued use of the Site = acceptance of updates.

14. Governing Law & Dispute Resolution

This Privacy Policy is governed by the laws of Punjab, India.
All disputes will be under the exclusive jurisdiction of courts in Patiala, Punjab.

15. Grievance Officer & Contact

In compliance with Indian law, Navecci appoints a Grievance Officer:

Grievance Officer: Ananya Mehra